and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
support.
- Interact with clients, handle tickets within defined SLAs, and troubleshoot system issues
preparation and post Go-live support
- Handling Tickets and Tasks within defined SLAs
- Troubleshooting
(timelines / prioritization – model setting up tickets in Jira). Translate client needs. Confluence and
and Kafka environment Following up on incident tickets to make long term improvement The team operates
Go-live support.
- Operations experience (ticket handling, problem, incident management)
-
to manage code releases and work on issues and tickets.
Reporting and Doc
applying SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and
applying SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and