quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting
accounting knowledge.
with queries around technical content, drawings, parts or BOMs.
Manage workshop BOM and job changes designers/engineers around changes etc.
Audit Parts manuals to BOMs where necessary.
Vendor changes presented.
Driven, results orientated with strong time management, prioritization and organizational skills
Fundamental accounting knowledge. Projects from time to Time to improve the Business. Troubleshoot user issues role, we invite you to apply and become an integral part of an innovative team. If you are interested in
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing of calls are resolved per day.
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
Develop reporting and integration's as integral parts of the overall solution. Offer technical input in also) Ability to work both independently and as part of a team. Eligibility to work in South Africa. Seniority Level Mid-Senior level Employment Type Full-time Skills Microsoft Dynamics Software Development IT
infrastructure projects within the country, ensuring timely delivery and adherence to quality standards. Coordinate to IT disaster recovery planning and execution as part of the overall business continuity strategy.
work as part of a team, interdependent as well as independently, and submit deliverables on time and in
Willing and able to travel, for up to 2 weeks at a time (international).
WHICH
Working with Jira and Confluence. - Ability to work as part of a team. - Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality. - Excellent interpersonal Communication - Problem Solving - Planning - Listening - Time Management