with both technical and non-technical colleagues/users.
- Strong ability to understand and interpret
holidays on implementation and operations (IT Support) related tasks.
- Flexibility to take up different
pment) experience in commercial and/or retail end-user IT applications.
- Relevant SAP Functional
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s)
/>- Proactively propose solutions to improve the support of (new) business processes.
- Providing business
with both technical and non-technical colleagues/users. - Strong ability to understand and interpret business holidays on implementation and operations (IT Support) related tasks. - Flexibility to take up different pment) experience in commercial and/or retail end-user IT applications. - Relevant SAP Functional Certification AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s) - Proactively propose solutions to improve the support of (new) business processes. - Providing business
transport management. Support with month-end processes. User support. Support SAP Analytics Cloud (SAC) dashboards. Post go-live support. General Operations support. End to End Testing support. NB: By applying
Transport Management. Support with month-end processes. User support. Support SAP Analytics Cloud (SAC) dashboards. Post go-live support. General operations support. End to end testing support. Qualifications &
transport processes - Provide support during month-end processes - Offer user support for various SAP systems Provide post go-live support for implemented solutions - Offer general operations support as required - Participate Participate in end-to-end testing processes
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s) Proactively propose solutions to improve the support of (new) business processes. Executing the required change management (transport) activities. Preparing User manuals and conducting training to business process Go-Live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s) Proactively propose solutions to improve the support of (new) business processes. Providing business Preparing test data for testing of user stories Execute and/or support testing activities, for example: regression testing, user acceptance testing, security testing. Analyse and scope end-user authorisation roles roles. Preparing User Manuals and conducting training to business process owners Preparing cut-over strategy
functional documentation
- Analyzing and scoping End-user authorization roles
- Conducting Unit tests
solutions to improve business processes
- Supporting the functional team with issues and providing
Preparing User manuals and conducting training
- Go-live preparation and post Go-live support
-
providing support
- Executing changes through configuration and resolution of Production Support calls
- Developing user interface transactional solutions
Business Analysis / Understanding Templates
- Support Go-Live Preparations
- Assure Quality of Design
user sign-off for Business Blueprint.
- Technical
Prepare user manuals and conduct training for business process owners.
- Go-Live Support:
support.
- Client Interaction:
Support:
- Troubleshoot system issues, provide support, execute necessary changes
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s)