customer service. The engineer answers incoming calls, tracks all information on the Remedy system along REQUIREMENT Pro-actively managing VIP's on the Vodacom campus regarding hardware, software and connectivity accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required
Our client, a prominent IT and data center infrastructure provider headquartered in Bryanston, Johannesburg Johannesburg, is seeking a skilled and visionary Data Center Solutions Architect to join their dynamic team industrial and commercial experience with an Data Center Infrastructure skill set At least 2 years' experience
UI/UX, love user-centered design, and are full of energy and ambition, this is your calling.
offices across SA (remote configuration). Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security center. Support users across the branch network via phone; office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist
machines via Microsoft cloud operation security center.
the business needs Provide well-reasoned, user-centered advice on the user interface and user experience
you’ll do:
Management: Oversee all aspects of the customer service center's operations, including staffing, resource allocation
Oversee all aspects of the customer service center's operations, including staffing, resource allocation
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls