Call Centre Agents Metrorail Jobs in South Africa - Page 2

Management Specialist Cape Town

 Apmc

Cape Town Region

performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within

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Data Center Engineer Jhb - Northern Suburbs NEW

 Cletech Recruitment

North Johannesburg

Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Requirements: Bachelor's degree in Internal Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding

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Sales Supervisor

Pretoria

 18000 Monthly

(desirable):
Relevant Management or Contact Centre Certifications

Minimum applicable />5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision

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Data Center Engineer NEW

Johannesburg

 R25 000,00 to R35 000,00 Monthly

Responsibilities:

• The role of a Data Centre Engineer requires a blend of technical expertise ensure the efficient and secure operation of data centre infrastructure supporting the organization's

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Senior Server Engineer

Pretoria

 Negotiable

outage

Field Technician

Port Elizabeth

 Monthly

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• Attend to field service calls.
• Attend to workshop repair calls.
• Service, maintain update and close service calls.
• Attend to a target of 5 service calls per day subject to availability
• Attend to service calls in the Eastern Cape region.
• Attend to service calls within required SLA the service controllers with regard to service calls.
• Continually communicate with the service

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Field Support Engineer

Sandton

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed-upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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Assistant Project Manager Sandton NEW

 Humankind Group

Sandton

establish standards for AppDynamics Controller and agent deployments. - Optimize and tune deployments based - Test and implement the AppDynamics Database Agent. - Test and implement AppDynamics End User Experience

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Mcse Engineer Midrand

 Datacentrix

Midrand

Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and

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Field Technician Port Elizabeth

 Headhunters

South Africa

limited to: Attend to field service calls. Attend to workshop repair calls. Service, maintain, and repair accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required SLA times the service controllers with regard to service calls. Continually communicate with the service controller

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