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Field Support Engineer
Secunda
Negotiable you’ll do:
- Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
- Asset input average contractual SLA requirements
- All calls which can be resolved remotely is redirected back team.
- Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
- Call Ageing - Ensure
share this job on whatsappSoftware Support Technician Cape Town
Datafin It RecruitmentCape Town Region
Certifications, experience in a similar role including 1st Line Support, Customer Service, Call Centre experience knowledge of Terminal Services/RDP environments and experience with a ticket documenting / tracking system. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting / tracking
Executive Pietermaritzburg
Phaki PersonnelSouth Africa
Systems. Minimum Experience: 10 years of experience in technology, contact/call centres, grant management management in educational technology and grants. Experience in managing integration projects with enterprise
Change Management Consultant Johannesburg North
Network Contracting SolutionsNorth Johannesburg
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation faced by the merchants. Feedback around user experience to the PMO office which will feed into the measure
Desktop Engineer I NEW
Cape Town City Centre
Negotiable
- 5-7 Years of IT Experience in remote End User Support
- Must be experienced environment, practical approach, IT generalist.
- Experience in Network Support
Qualifications professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure
Cloud Engineer
Pretoria
Negotiable l>
Why professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure
It Field/helpdesk Technician For Managed Service Provider
Cape Town City Centre
equivalent job experience would be advantageous.
It & Systems Administrator; Desktop Support; Facilities
Johannesburg
Monthly
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
initiative
Qualifications and Experience:
A+, N+ certification or
Assistant Manager Cape Town
ExlCape Town Region
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance insights, streamline operations, improve customer experience, and transform their business. Our partnerships AI practice. And our more than twenty years of experience in delivering business services, garnering stellar teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity
Assistant Manager
ExlCape Town Region
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance insights, streamline operations, improve customer experience, and transform their business. Our partnerships AI practice. And our more than twenty years of experience in delivering business services, garnering stellar teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity
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