successful candidate will be responsible to effectively assist customers telephonically with general and specific installation and training on products Log all interactions on internal system Assist with merchant queries telephically Assist with billing and settlement queries Assist with Sales leads/queries Assist with application queries Assist with general product queries Contact customers to provide installation and training Outbound
recommendations fit with strategic business objectives Assist with initiation and scoping of new projects Identify Manage development of ERP and BI Tool related training and implementation material Provide remote and support to Kerridge and Syspro users, and facilitate training to new and existing users Guide the team to document related issues Assist with QA and modification, Service Pack and User Acceptance testing Assist Group Finance
recommendations fit with strategic business objectives Assist with initiation and scoping of new projects Identify Manage development of ERP and BI Tool related training and implementation material Provide remote and support to Kerridge and Syspro users, and facilitate training to new and existing users Guide the team to document related issues Assist with QA and modification, Service Pack and User Acceptance testing Assist Group Finance
tickets logged, escalating where applicable and assisting the software development department in supporting an advanced level
the client's digital solution
Education and Training:
solutions
Cloud computing technologies, Business drivers and emerging computing trend
Qualifications and Experience:
closely with Business IT in the definition, testing, training, implementation, and support of functional requirements recommendations to enhance the current process Directly assist in producing the product roadmap Participate in Formal or Informal Business Analysis Training, Project Management training Proven experience as a Scrum Master organization Strong Leadership skills Resources: Valid driver's license Own cell phone Benefits: A competitive
environment or reviewing system design. · Provides basic training for users when required. · Acts as liaison between conducting trend analysis. 2. Infrastructure Support : Assist with the investigation and resolution of hardware guidelines, procedures, and systems. Provide basic training on services when required. 4. Administration: Internet) and information communication technology. · Trained in health and safety regarding work standards, and operating systems. · Have a valid code 8 RSA driver's license. BEHAVIOURAL COMPETENCIES: · Ability to
environment or reviewing system design. · Provides basic training for users when required. · Acts as liaison between conducting trend analysis. 2. Infrastructure Support : Assist with the investigation and resolution of hardware guidelines, procedures, and systems. Provide basic training on services when required. 4. Administration: Internet) and information communication technology. · Trained in health and safety regarding work standards, and operating systems. · Have a valid code 8 RSA driver's license. BEHAVIOURAL COMPETENCIES: · Ability to
& Leadership ability – must be able to provide training when and if requested. DUTIES: Product Quality members for the purposes of quality control once trained to do so. Inspect and evaluate PCB and schematic members for the purposes of quality control once trained to do so. Electronic PCB Repairs and troubleshooting the level of training currently exposed to. Interact with other employees in assisting the Research and for the purposes of quality control once trained to do so. Assist with, as much as is reasonable, the maintenance