Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Management/Campaign Launches, Upskills, Refreshers · Take Calls for minimum 4 hours each month · Attend TTT with Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations ·
KZN (Onsite Position) Salary: Up to R28,000 Monday-Friday, UK Hours (10am - 7pm) Our client, a UK-based
Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn
Technology (NQF level 5)
application support; NetSurIT Cloud operation security centre). Computer builds (standard company build policies) offices across SA (remote configuration). Covering calls for other office facilities such as connectivity office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist within budget, liaising with landlords/property agents, reviewing lease agreements, etc. Assist with office
Manage Tickets and Requests Receive and record all calls from our customers Provide initial assessment of hour shifts between the hours of 8am and 2am, Monday to Friday. Shifts are not fixed but are rotated between
Manage Tickets and Requests Receive and record all calls from our customers Provide initial assessment of hour shifts between the hours of 8am and 2am, Monday to Friday. Shifts are not fixed but are rotated between
OS and software related issues Competent in call centre management tools Matric National Diploma: Information