optimized customer environment. Main Responsibilities: Take accountability for overall service delivery implement strategies to ensure customer relationship and end-to-end services delivered is of high standard technical teams launch an applicable CSI (Customer Service Improvement) project. Manage and compile the direction. Exceptional customer facing skills and ability to ineract. In-depth service delivery knowledge
optimized customer environment. Main Responsibilities: Take accountability for overall service delivery implement strategies to ensure customer relationship and end-to-end services delivered is of high standard technical teams launch an applicable CSI (Customer Service Improvement) project. Manage and compile the direction. Exceptional customer facing skills and ability to ineract. In-depth service delivery knowledge
performance, report on product sales etc.)
our technical support services for our customers and service partners. Here's what you'll be diving into: and maintaining robust relationships with customers and service partners. Your problem-solving skills are
and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle
• Communicate timelines with customers while adhering to our service level agreement for issue response/resolution and retention by meeting and exceeding customer support service levels. • Maintaining a high level of of professionalism and customer service at all times. • 24x7 standby. • Manage and perform code deployments
cross-functional internal teams (including Customer Service and Technical Development) to improve the
assessed through customer feedback.
facilitating the management of customer accounts • Working on escalations within Service Level Agreements • Attend
business objectives and delivering exceptional customer services. Experience in directly delivering large IT