implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical business processes to our customers. The ideal candidate is knowledgeable about IT Service Management, has experience
Operational Management: Oversee all aspects of the customer service center's operations, including staffing, resource in operations management, preferably in a customer service or technical support environment. Strong leadership
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implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical business processes to our customers. The ideal candidate is knowledgeable about IT Service Management, has experience
performance, report on product sales etc.) Customer service – daily communication with customers to answer and build customer journeys that drive conversion. Daily communication with third-party service providers Analytical Skills, E-Commerce, and Sales. Strong customer service and communication skills. Experience in managing
performance, report on product sales etc.)
performance, report on product sales etc.) Customer service – daily communication with customers to answer and build customer journeys that drive conversion. Daily communication with third-party service providers Analytical Skills, E-Commerce, and Sales. Strong customer service and communication skills. Experience in managing
minimum requirements. Passionate about excellent customer service delivery. Self-managed. Excellent organising
business objectives and delivering exceptional customer services. · Experience in directly delivering large
and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle