Take full responsibility for any in scope monthly service / project reviews and identify opportunities for renewals
the mining sector is looking for a Change and Service Integration Analyst
6 months contract op p>
To lead a team of professionals that are trained to provide support, guidance and assistance to users of Operational Technology solutions and services within Global IM for the various sites and regions networks and infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your support on systems and services to clients across various markets and services, including specialized
What you’ll do:
and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform projects, as our versatile knowledge of financial services, business analysis, data systems, quantitative strategic insight allows us to provide a unique service to our clients. We are always looking for new CA
and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform projects, as our versatile knowledge of financial services, data systems, quantitative experience and strategic strategic insight allows us to provide a unique service to our clients. We are always looking for new talent
the mining sector is looking for a Change & Services Introduction Management
6 months contract p>
To lead a team of professionals that are trained to provide support, guidance and assistance to users of Operational Technology solutions and services within Global IM for the various sites and regions networks and infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the performance, etc. meet/satisfy user requirements Manage Service level delivery according to agreed and signed off channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Verify/
necessary.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary PCs to
Prioritize user problems based on severity.
- Train user on how to use IT equipment.
- Research
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
Offer customer training.
- Provide customers with regular feedback on their service requests.
-
Must have good SQL skills and the undertsanding of devops tasks such as managing code deployments. Opportunity to join fintech environment with an international client base.
Qualifications: