qualifications (degrees/ diplomas) for an in-service training in the various occupations mentioned below: Financial Management (Finance) - Data Analyst Assets Management - Data Analyst Human Capital Management (HCM) Knowledge Management (KM) - Data Analyst Quality Assurance (QA) - Data Analyst Work Force Management (WFM) Ms Office) Strong administration skills Client Service orientation Ability to work in and as part of a
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng Minimum Centre or Customer Support Management role Extensive experience in managing a team within a call center technologies and software. Basic understanding of IT service management principles (ITIL certification is a plus) high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage. Implement and
Centre or Customer Support Management role
following:
Infrastructure Services Manager - Automotive Aftermarket Parts responsible for overseeing and managing the Company's to date with the latest technologies Project Management Develop requirements, outline budgets and schedules departments. People Management Provide guidance and support to IT team members Mentor and train new IT support Coaching, counselling, and disciplining employees. Managing business processes Evaluate user needs and system systems, including anti-virus software, print services and email provision Provide secure access to the
Manage Technical department and ensure high level of customer services, this includes counter support
telephonic support, site support and repairs.
Manage operational availability of all internal systems
Manage training academy
Training of installers and end-users
Min. 10 years exp as a Tech Service Manager
Must have security product knowledge and design
As the IT Service Management Administrator, you will be responsible for providing the general support a the ITSM software and take over the ongoing management post-implementation. This position will play experience in service delivery, incident, and problem management, change management, event management, request request management, CMDB and continuous service improvement. If you are a dynamic professional with a passion RESPONSIBILITES: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng Minimum Centre or Customer Support Management role Extensive experience in managing a team within a call center technologies and software. Basic understanding of IT service management principles (ITIL certification is a plus) high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage. Implement and
ain strong relationships within the technical services team
sector is looking for a Change & Services Introduction Management
6 months contract opportuni p>
To lead a team of professionals that are trained to provide support, guidance and assistance to users of Operational Technology solutions and services within Global IM for the various sites and regions governance
Familiarity with IT monitoring and management tools such as Nagios, SolarWinds or similar platforms infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy