An independent management consulting firm specialising in banking and insurance. Through our bespoke bespoke consultancy service, we work with leading banks and insurers to transform the way these institutions projects, as our versatile knowledge of financial services, data systems, quantitative experience and strategic strategic insight allows us to provide a unique service to our clients. We are always looking for new talent system implementations. Design and implement management reports and dashboards. Write, read and analyse
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities: responsibilities: To provide efficient and effective customer service to the Customer New equipment installation, such required and updating the resolutions on IT Service management systems. Supporting and assisting in the Bi-weekly oversight report on performance and service requirements Ensure adherence to all COMPANY and
interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed
communication across multiple jurisdictional client service teams and levels of the organization
Analysis
of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing Group
and tracking
Will be involved in Project Management activities, including maintaining project plans
plans, resource mapping, issue escalation, management, and communication of stakeholder requirements to
passionate about delivering exceptional customer service and technical support, this could be the perfect requests effectively and efficiently. Ticket Management: Skillfully triage incoming tickets, dispatching Incident Reporting: Collaborate with line managers to report and manage incidents, ensuring timely and effective development, particularly in mastering online customer service systems. Availability : Ability to respond to after-hours
Specialist (Financial Services)
Preference financial services group of good repute requires the services of a seasoned
Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests and resolution. Incident Management: Follow established incident management processes to ensure timely all incidents, service requests, and troubleshooting steps in the IT service management system. Create
Ware is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical communication skills, and a passion for customer service, we want to hear from you. Apply now to be a part line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up outstanding open tickets are closed in time • Managing all teams breaching tickets and escalate accordingly
infrastructure and rack mounted hardware Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION minimal supervision Good communication and customer service skills Exceptional Troubleshooting skills Key Performance Maintenance of wired and wireless LAN Deliver customer service - Communicate, dress, and display positive attitude Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, real time Comply to Company processes/policies Manage operational expenses and accurate recording of
infrastructure and rack mounted hardware Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION minimal supervision Good communication and customer service skills Exceptional Troubleshooting skills Key Performance Maintenance of wired and wireless LAN Deliver customer service - Communicate, dress, and display positive attitude Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, real time Comply to Company processes/policies Manage operational expenses and accurate recording of
Intermediate Building Service Technologist & Civil Engineer Applicants must have the following requirements: the design of building services, township infrastructure, contract management, quality monitoring, and software would be advantageous. Experience in managing GCC & JBCC Contracts and dealing with claims