Prioritise and approve weekly plans submitted by Agents to conduct inspections on establishment to determine compliance to the Collective Agreements Allocate Agents to conduct site visits to carry out inspections establishments where non-compliance has been escalated by an Agent Conduct investigations on demarcation disputes to Verify that necessary actions have been taken by the Agents as a result of establishments non-compliance i backdrop of customer centricity Deliverables: Instruct Agents to carry out jurisdiction investigations to determine
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate meetings are held on time Arrange travel through agents Arrange meetings Attend all operational meetings
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate meetings are held on time Arrange travel through agents Arrange meetings Attend all operational meetings
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
Proven experience as front desk representative, agent or relevant position Familiarity with office machines
perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
Collaborate with other team members, underwriters, agents, and brokers to gather additional information or
Collaborate with other team members, underwriters, agents, and brokers to gather additional information or
role is extremely varied, such as answering phone calls, taking notes, scheduling meetings, emailing, texts