years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
by discussing client requirements either via call centre or over e-mail advising on suitable options in
grids, publications grid, presentation grids, staffing grids, protocols ethics approvals) Regularly collate business development activities such as screening new calls for proposals and coordinating bids Ensure programme operational SOPs to ensure compliance Attend to all staffing requirements and administration Supervise and
grids, publications grid, presentation grids, staffing grids, protocols ethics approvals) Regularly collate business development activities such as screening new calls for proposals and coordinating bids Ensure programme operational SOPs to ensure compliance Attend to all staffing requirements and administration Supervise and
grids, publications grid, presentation grids, staffing grids, protocols ethics approvals)
the BU.
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
include
Literate •Problem Solving •Client and Service centred. •Positive Culture and attitude towards company