Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between
Handle incoming and outgoing mail, emails, and phone calls - Provide exceptional customer service - Perform
Filing Managing cleaning staff Managing incoming calls Greeting guests Additional tasks as needed Criteria:
order status and POD's Answer and direct phone calls for warehouse staff Up-to-date knowledge of latest
or via telephone Accurate transferring of phone calls in a timely and polite manner Provide solutions reception desk Clearly determine the purpose of the call Switchboard, and change message recordings Monitor
develop staff
or via telephone Accurate transferring of phone calls in a timely and polite manner Provide solutions reception desk Clearly determine the purpose of the call Switchboard, and change message recordings Monitor
beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
department ensuring reports are done and send to HQ, call logs monitor etc.
arrangements. Handling correspondence, emails and phone calls on behalf of the CEO. Assisting in the preparation