Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Distribute weekly service/repair schedule Dealing with Agents, Sub-Distributors regarding queries, requests,
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Distribute weekly service/repair schedule Dealing with Agents, Sub-Distributors regarding queries, requests,
run smoothly and without error
develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience
clearing instructions and send back to Clearing Agents.
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration
clearing instructions and send back to Clearing Agents. Check draft entries and advise on approvals/queries approvals/queries. Request EDI documents from Clearing Agents. Request VOC's where required. Print and sign release release letters and send back to Clearing Agents. Upload documents on the Dashboard. Update Dashboard on
clearing instructions and send back to Clearing Agents. Check draft entries and advise on approvals/queries approvals/queries. Request EDI documents from Clearing Agents. Request VOC's where required. Print and sign release release letters and send back to Clearing Agents. Upload documents on the Dashboard. Update Dashboard on
interim and exit inspections. Attend to tenants / agents / owners / management queries via WhatsApp. Attend portfolio. Liaise with owners, management & rental agents regarding maintenance issues. Discuss problems and action. Submit insurance claims to managing agents for burst geysers etc. Obtain quotes for repairs regarding insurance claims. Liaising with rental agents with regards to maintenance on the properties where