Operating of the switchboard, including answering calls, taking messages and general reception. Greeting/attending campaigns. Inviting and confirming attendees for show houses. Manage general and service inquiries. General
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
and execution of minutes, in meetings, conference calls or in client consultation Review and maintain ongoing Results orientated, energetic, productive and able to show initiative Ability to prioritise activities and
and execution of minutes, in meetings, conference calls or in client consultation Review and maintain ongoing Results orientated, energetic, productive and able to show initiative Ability to prioritise activities and
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration
PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
distributing correspondence and redirecting phone calls. As a customer service consultant, you will be acting office Answer, screen, and forward incoming phone calls Ensure reception area is tidy and presentable, with various channels, managing both emails and phone calls Acknowledging and resolving customer complaints Proficiency in Microsoft Office Suite 1 - 2 years call centre experience or 1-2 years of customer service correspondence
experience in scanning and indexing within a call centre back office environment Computer literate (MS