ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To support the Group's vision to be the customer's promotions and events in order to provide the correct information to customers at all times. Knowledge:
seeking a " Retail Customer Service Rep" to provide product sales and services to customers at the store paperwork and documentation. General Customer services: turnaround time, queuing time, accuracy, and
seeking a " Retail Customer Service Rep" to provide product sales and services to customers at the store paperwork and documentation. General Customer services: turnaround time, queuing time, accuracy, and
ensuring transfers, claims and invoices are captured correctly. Oversee the receiving function ensuring accurate check floats Ensuring cash up procedure is done correctly, and money dropped as per procedure. STAFF CONTROL - ensuring staff is always dressed neatly and correctly. Ensure compliance with store policies, procedures the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people
ensuring transfers, claims and invoices are captured correctly. Oversee the receiving function ensuring accurate check floats Ensuring cash up procedure is done correctly, and money dropped as per procedure. STAFF CONTROL - ensuring staff is always dressed neatly and correctly. Ensure compliance with store policies, procedures the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people
limited to:) Receiving Ensure stock is received correctly according to blind check receiving method. Oversee counts, as per schedule, from Stock Office must be correctly counted and reported. Short, dated stock to be Proactively identify and resolve obstacles to customer service delivery in a timeous manner, implementing contingency support an ever-changing environment. Ensure that correct processes are followed when dealing with IR issues branches. Management of casual staff General Ensure correct freezer temperatures. General Maintenance General
and corrective support to Franchise Partners/Franchisees within the specified cycle. Corrective actions Control staff scheduling to drive effective customer service Ensure that all citizens are trained and qualified Partners/Franchisees and their team in conjunction with the Services Department. Assist in receiving, merchandising merchandising day with the Franchise Partners/Franchisees, Services department and citizens. Escalate any changes all required training, in conjunction with the Services department. Assist Franchise Partners/Franchisees
and corrective support to Franchise Partners/Franchisees within the specified cycle. Corrective actions Control staff scheduling to drive effective customer service Ensure that all citizens are trained and qualified Partners/Franchisees and their team in conjunction with the Services Department. Assist in receiving, merchandising merchandising day with the Franchise Partners/Franchisees, Services department and citizens. Escalate any changes all required training, in conjunction with the Services department. Assist Franchise Partners/Franchisees
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience