services of a Manager in the Acquisitions Contact Centre situated at the Head Office based in Johannesburg responsible for managing a team of approximately 100 agents , driving revenue growth, using upselling and cross-selling performance areas whilst ensuring that the Contact Centre is operationally efficient. • Monitoring and Management in the fields of Sales and Marketing or Contact Centre management. • Compulsory:RE5 • Desirable: FAIS; experience in the management of a large Contact Centre Sales team • Essential: 3 Years experience in campaign
MAIN PURPOSE OF THE ROLE To manage a team of sales agents to ensure optimal sales performance and service Microsoft Ability/Experience in managing a team of agents All experience must be in the telecommunications
MAIN PURPOSE OF THE ROLE To manage a team of sales agents to ensure optimal sales performance and service Microsoft Ability/Experience in managing a team of agents All experience must be in the telecommunications
transport and be willing to
data is consistently updated including rep call adherence, call frequency and strike rate information is
sales department Answering incoming calls Answering phone calls Answering questions and addressing concerns
sales department Answering incoming calls Answering phone calls Answering questions and addressing concerns
potentially supply uniforms to
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
customer loyalty Collaborate with other internal sales agent to align sales strategy. Proven sales ability and