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Customer Service: If you provide services directly to customers, you are responsible responsible for maintaining a high level of customer satisfaction. This may include being punctual, courteous
chain processes, and ensuring timely delivery to customers. Responsibilities: Coordinate logistics operations oversee the movement of products from suppliers to customers, ensuring timely delivery Proactively identify hazardous chemicals Collaborate with suppliers, customers, and internal teams to manage inventory levels suppliers, customers, and transportation providers Conduct daily analysis of stock levels and customer orders in improved inventory management and enhanced customer satisfaction Requirements: Bachelor's degree in
chain processes, and ensuring timely delivery to customers. Responsibilities: Coordinate logistics operations oversee the movement of products from suppliers to customers, ensuring timely delivery Proactively identify hazardous chemicals Collaborate with suppliers, customers, and internal teams to manage inventory levels suppliers, customers, and transportation providers Conduct daily analysis of stock levels and customer orders in improved inventory management and enhanced customer satisfaction Requirements: Bachelor's degree in
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
Duties & Responsibilities Interface with customers directly and manage delivery expectations accordingly transporters. Arrange for deliveries of products to customer sites. Ensure support functions are maintained the operational nature of this role. Deliver a customer-focused service. Investigate and resolve client chemical environment 3 years of experience in customer service Transport industry exposure The post Supply
quality reports conform to the requirements of the customer
Evaluate and follow up on service levels
are of the correct criteria
Inform the customer immediately if there are any delivery delays
delays
Handle and document all queries and customer complaints
Monitor and compile daily and monthly ensure the driver signs for each POD
Ensure customer satisfaction both internally and externally
Quality, Health, and Safety:
Ensure that customer KPIs are known, understood, measured, managed
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver signs for each POD • Ensure customer satisfaction both internally and externally • productive. Quality, Health, and Safety: • Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver signs for each POD • Ensure customer satisfaction both internally and externally • productive. Quality, Health, and Safety: • Ensure that customer KPI's are known, understood, measured, managed
before and after every trip. Customer enquiries handled Meets customer's needs in terms of accuracy, relevance relevance, promptness and completeness Unresolved customer complaints are referred to the relevant staff Maintains discipline according to Company policy Meets customer requirements according to company policy. Dispatching organizational standards, legal requirements and customer expectations. The maintaining of company standards Maintain communications with internal and external customers – Ops Rooms Update information management system
before and after every trip. Customer enquiries handled Meets customer's needs in terms of accuracy, relevance relevance, promptness and completeness Unresolved customer complaints are referred to the relevant staff Maintains discipline according to Company policy Meets customer requirements according to company policy. Dispatching organizational standards, legal requirements and customer expectations. The maintaining of company standards Maintain communications with internal and external customers – Ops Rooms Update information management system