Duties & Responsibilities Interface with customers directly and manage delivery expectations accordingly transporters. Arrange for deliveries of products to customer sites. Ensure support functions are maintained operational nature of this role. Deliver a customer-focused service. Investigate and resolve client issues frames. Maintain relationships with third party service providers. The employee shall be required to perform perform any other reasonable tasks / services from time to time as required by the business. Desired Experience
candidate will excel in delivering outstanding customer service with a friendly and enthusiastic demeanor ng>
Require
co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
and have built an excellent team to provide this service. Our valued clients trust us to safely transport management, communication and coaching of staff and service providers. This role is best suited for an organised between the Planners, Coordinators and customers to ensure the best service at all times.
If you enjoy a challenge
efficient and reliable transportation and distribution services to our clients, ensuring seamless delivery of processing proof of delivery (POD) documents, managing customer credits, and providing general administrative drivers and customers to resolve any discrepancies in delivery documentation.
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
commitment to maintaining the highest level of customer service. Monitor and oversee the receiving and dispatching resolve customer complaints related to warehouse operations. · Maintain the highest level of customer service
distribution services to their clients, ensuring their satisfaction and trust in their services.
Job
sale of products; effective communication to customers, regulatory authorities and internal stakeholders timeously sharing it with logistics service providers, agents and customers and monitoring the process to ensure all stakeholders informed of progress. Ensure customers are invoiced timeously and keep a record of invoices