efficient and reliable transportation and distribution services to our clients, ensuring seamless delivery of processing proof of delivery (POD) documents, managing customer credits, and providing general administrative drivers and customers to resolve any discrepancies in delivery documentation.
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
to the requirements of the customer
Evaluate and follow up on service levels
Liaise with are of the correct criteria
Inform the customer immediately if there are any delivery delays
delays
Handle and document all queries and customer complaints
Monitor and compile daily and monthly ensure the driver signs for each POD
Ensure customer satisfaction both internally and externally
Quality, Health, and Safety:
Ensure that customer KPIs are known, understood, measured, managed
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
distribution services to their clients, ensuring their satisfaction and trust in their services.
Job
before and after every trip. Customer enquiries handled Meets customer's needs in terms of accuracy, relevance relevance, promptness and completeness Unresolved customer complaints are referred to the relevant staff Maintains discipline according to Company policy Meets customer requirements according to company policy. Dispatching staff's work and service levels meet organizational standards, legal requirements and customer expectations company standards i.e. cleanliness of coaches, service schedules, fuel consumption, aesthetics of all
before and after every trip. Customer enquiries handled Meets customer's needs in terms of accuracy, relevance relevance, promptness and completeness Unresolved customer complaints are referred to the relevant staff Maintains discipline according to Company policy Meets customer requirements according to company policy. Dispatching staff's work and service levels meet organizational standards, legal requirements and customer expectations company standards i.e. cleanliness of coaches, service schedules, fuel consumption, aesthetics of all
sale of products; effective communication to customers, regulatory authorities and internal stakeholders timeously sharing it with logistics service providers, agents and customers and monitoring the process to ensure all stakeholders informed of progress. Ensure customers are invoiced timeously and keep a record of invoices
sale of products; effective communication to customers, regulatory authorities and internal stakeholders timeously sharing it with logistics service providers, agents and customers and monitoring the process to ensure all stakeholders informed of progress. Ensure customers are invoiced timeously and keep a record of invoices