exceptional quality and design excellence to our customers, while fostering a culture of creativity, passion
Job Description:
As the Customer Service Manager at Carrol Boyes, you will play a vital by driving our customer experience strategy and deliver unparalleled customer service in an omni-channel include:
Drive and execute the customer experience strategy of the business
Work consistent, and exceptional customer experience.
Job Description
We are looking for customer-focused and results-orientated individuals, with sound
interpersonal skills, to deliver exceptional service to customers across multiple channels.
Key
range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
credit decisions and ensure timely review of new customers - Assist with any queries on accounts - Debtors Negotiate documentation and payment terms with customers to ensure transactions are properly secured - up to date - Maintain Customer credit files - Resolve credit issues with customers Requirements: - Grade
Reference: CAW005477-JH-1 Fabric & Fashion Customer Service Representative - Cape Town CBD, Western Cape Selling: Showcase the unique value of our products/services to potential clients. Listen actively to understand
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identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses promptly address customer inquiries. Provide customers with comprehensive product and service information operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate generate reports as needed. Assist frustrated customers and escalate issues to team leaders when necessary
training Night shift allowance when applicable Customized incentive program Free medical aid for the main tools they need to look after their clients' customers as if they were their own. Every employee brings
on transactions to management Assist with daily customer queries Accurately reconciling cash sales Requirements:
identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses promptly address customer inquiries. Provide customers with comprehensive product and service information operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate generate reports as needed. Assist frustrated customers and escalate issues to team leaders when necessary
Planning, Distribution, IT and partners to ensure all service expectations are met. Key Responsibilities E-commerce delivers the best shopping experience for our customers. Develop and continuously optimise the e-commerce Retail Supply chain and Marketing Lead Manage Customer Service Manage the online fulfilment team on a day- proficiency Comprehensive understanding of Customer Service Perks & Benefits You get to work for a subsidy Company performance incentive scheme Long-service incentives Holistic Employee Wellness programme