transport Providing outstanding customer service and support. Managing customer orders for both local and international international customers. Excellent communication skills, understanding of international logistics. Process Process customer orders accurately and efficiently. Confirm order details with customers and address any Monitor order status and provide updates to customers. Handle order modifications, cancellations, and returns as needed. Maintain accurate records of customer interactions and transactions. Support with preparation
uick response to driver's problems i.e., customers refusing stock, truck breakdowns etc.
within the business.
candidate will excel in delivering outstanding customer service with a friendly and enthusiastic demeanor ng>
Require
3. Customer Satisfaction:
Ensure customer satisfaction with wheels outstanding customer service within SOP parameters.
Assist in resolving customer queries promptly distribution procedures.
Excellent customer service skills.
Familiarity with Sage
Respect for colleagues and customers.
Customer-driven mindset.
Commitment
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO drivers. Conducting trade visits to check on customers and drivers. Skills Strong Excel skills & and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or logistics you, so we kindly advise against paying for this service. There are no costs associated with securing employment
co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
transport service requirements Daily vehicle routing and scheduling Ensure highest possible customer service and Safety requirements are adhered to Managing service intervals of fleet Daily reporting to management
transport service requirements Daily vehicle routing and scheduling Ensure highest possible customer service and Safety requirements are adhered to Managing service intervals of fleet Daily reporting to management
of inventory Ordering and purchasing parts for customers Coordinate pick up or delivery of parts from one directly to the customer Create Purchase orders Obtain information about parts required for service technicians