quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver signs for each POD • Ensure customer satisfaction both internally and externally • productive. Quality, Health, and Safety: • Ensure that customer KPI's are known, understood, measured, managed
Extensive Customs experience Must know Refunds and Drawbacks Knowledge of the current Customs Act Incoterms
Extensive Customs experience Must know Refunds and Drawbacks Knowledge of the current Customs Act Incoterms
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
coach the warehouse staff to deliver exceptional customer service. Be responsible for all forms supplied received from production are checked according to the customer standard. Ensure all deliveries are on time and production. Clear communication with sales on order customer stock availability, fulfilment, and scheduling
coach the warehouse staff to deliver exceptional customer service.
coach the warehouse staff to deliver exceptional customer service. Be responsible for all forms supplied received from production are checked according to the customer standard. Ensure all deliveries are on time and production. Clear communication with sales on order customer stock availability, fulfilment, and scheduling
consists of: Operational staff, Invoicing staff, and Customs clearance staff.
Key Responsibil
le for day-to-day Operational, Forwarding and Customs clearing management of Johannesburg and all responsibilities
Management/ Project Management
With a commitment to excellence, innovation, and customer satisfaction, they are dedicated to delivering Delivery to Customers: Ensure timely and quality service delivery to meet and exceed customer expectations