in maintenance, front office and housekeeping departments as per operational requirements Summarise guest training is taking place in your departments Recruitment Ensure the correct recruitment process is followed times Ensure the dress code procedures for the department is in place Ensure fair and equitable discipline procedures are adhered to Correct office procedures by all Rooms Division departments Assist in winter planning interior surveys Arrange appliance maintenance, service and repairs Assist in compiling house files Compiling
in maintenance, front office and housekeeping departments as per operational requirements Summarise guest training is taking place in your departments Recruitment Ensure the correct recruitment process is followed times Ensure the dress code procedures for the department is in place Ensure fair and equitable discipline procedures are adhered to Correct office procedures by all Rooms Division departments Assist in winter planning interior surveys Arrange appliance maintenance, service and repairs Assist in compiling house files Compiling
management and other departments Attend to guest comments and issues Oversee service and front of house Ensure all equipment is maintained and operated correctly Ensure safety regulations are adhered to Oversee
management and other departments Attend to guest comments and issues Oversee service and front of house Ensure all equipment is maintained and operated correctly Ensure safety regulations are adhered to Oversee
procedures. To ensure that reservations are taken correctly and courteously. Ensure guests are greeted, checked reservations and front office staff with other departments. Ensuring that all staff members are aware of
procedures. To ensure that reservations are taken correctly and courteously. Ensure guests are greeted, checked reservations and front office staff with other departments. Ensuring that all staff members are aware of
best practice is followed and ensuring that food service meets the highest quality standards DUTIES & and review the service in the front of house at all 3 villages Ensure the Food Service Manager coordinates of house services Implement operational working procedures, to support the delivery of service excellence analysis of service delivery and identify continuous improvements Resolve any complaints in service delivery delivery with Food Service Manager Relieve Food Services Manager when they are on leave Ensure Meal and Refreshment
best practice is followed and ensuring that food service meets the highest quality standards DUTIES & and review the service in the front of house at all 3 villages Ensure the Food Service Manager coordinates of house services Implement operational working procedures, to support the delivery of service excellence analysis of service delivery and identify continuous improvements Resolve any complaints in service delivery delivery with Food Service Manager Relieve Food Services Manager when they are on leave Ensure Meal and Refreshment
high standard of service Inter-active approach to the floor – notice lack of service efficiencies – action plans implemented by management, short / long term Correct handling of equipment / know how to use (credit – know the daily specials Execute outstanding service standard to achieve sales targets personally and to be communicated with management Quality and Service Ensure restaurant is set up via standard, each customers are greeted when arriving as well as departing Ensure host desk / entrance is set-up via standard
changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational feedback Communicate occupancy changes to all departments Training on Front Office Procedures / SOP's Driving Minimize waste and control resources within your department Managing the Front Office floats (reception and including e-mail and internet. Process excellence and service delivery Sustainable quality and attention to detail