Purpose of the job:
Purpose of the job:
for the members and delivery of high standard fitness offering.
Requirements for KPAs
1. related matters within the facility.
2. Service
analyses
bookings Liaise with clients when required – pro-active turn-around time for responses Follow through and completion high standard of service Inter-active approach to the floor – notice lack of service efficiencies – action
provide tailored services and personalized consultations for both individual travellers (FIT) and group leisure
quotations for all requested services
Make reservations for all requested services
Acknowledge and
address any account queries
Arrange tour guide services as needed
Negotiate the best rates with preferred
ensuring that training is done, best practice is followed and ensuring that food service meets the highest and review the service in the front of house at all 3 villages Ensure the Food Service Manager coordinates of house services Implement operational working procedures, to support the delivery of service excellence analysis of service delivery and identify continuous improvements Resolve any complaints in service delivery delivery with Food Service Manager Relieve Food Services Manager when they are on leave Ensure Meal and Refreshment
ensuring that training is done, best practice is followed and ensuring that food service meets the highest and review the service in the front of house at all 3 villages Ensure the Food Service Manager coordinates of house services Implement operational working procedures, to support the delivery of service excellence analysis of service delivery and identify continuous improvements Resolve any complaints in service delivery delivery with Food Service Manager Relieve Food Services Manager when they are on leave Ensure Meal and Refreshment
ision of Staff: