listening abilities Effective organizational and time-management techniques Exhibit patience and a positive outlook policyholders Contribute to an environment of accountability, collaboration and teamwork Basic ability to policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing positive service experiences consistent with our key performance metrics, quality standards and customer listening abilities Effective organizational and time-management techniques Exhibit patience and a positive outlook
Key Performance Areas:
To
in office support to Export Sales Development Managers. Assist with all export related queries and ensure email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations clients, correct as required and sign. Action account / demurrage queries timeously where required. Communication changes in vessel scheduling Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
in office support to Export Sales Development Managers. Assist with all export related queries and ensure email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations clients, correct as required and sign. Action account / demurrage queries timeously where required. Communication changes in vessel scheduling Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
to engage with customers and drive sales.
Key Responsibilities:
- Conduct outbound calls to
Strong attention to quality control and time management
- Effective persuasion and negotiation abilities
service and support to brokers.
Key Responsibilities
proformas and sales orders (Pastel) or other accounting software essential
claim expectation is adequately addressed and managed by applying the principles and effectively communicating priority and escalated claims as identified by management are processed within 2 hours. Interacting with medical practitioners regarding medical history and accounts required relevant to assessing the claim. Other
claim expectation is adequately addressed and managed by applying the principles and effectively communicating priority and escalated claims as identified by management are processed within 2 hours. Interacting with medical practitioners regarding medical history and accounts required relevant to assessing the claim. Other
to establish a South African support branch to manage their local payroll enquiries. Candidates should outbound calls to contractors and agencies Managing customer accounts Attending to queries for example tax