Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
AFRICAN CITIZENS WILL BE CONSIDERED MUST HAVE A CLEAN CRIMINAL BACKGROUND AND ITC – CHECKS WILL BE DON replacement parts. Customer service. To provide an exceptional level of service to current and prospective AFRICAN CITIZENS WILL BE CONSIDERED MUST HAVE A CLEAN CRIMINAL BACKGROUND AND ITC – CHECKS WILL BE DON
AFRICAN CITIZENS WILL BE CONSIDERED MUST HAVE A CLEAN CRIMINAL BACKGROUND AND ITC – CHECKS WILL BE DON replacement parts. Customer service. To provide an exceptional level of service to current and prospective AFRICAN CITIZENS WILL BE CONSIDERED MUST HAVE A CLEAN CRIMINAL BACKGROUND AND ITC – CHECKS WILL BE DON
and managing team members effectively. Customer Service: Handling customer complaints and queries professionally and implement customer service policies and procedures Monitor customer service representatives' performance Analyse customer service trends and recommend improvements Train and onboard new customer service representatives customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyse customer service reports Foster an environment
M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
for a motorcycle enthusiast who has parts and service experience. This unique position is for a new and
handling the service intake (Service Advisor). It is essential that you have RECENT Parts Sales/Service Advisor
motorcycles
At least 3 years of RECENT Parts Sales/Service Advisor experience in a franchised dealership
terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty Communicating with manufacturers, warranty providers, service advisors, technicians, and customers regarding or reimbursements. Customer Service: Providing excellent customer service by addressing customer inquiries compliance with warranty policies Excellent client service Please note only candidates with the required experience