Capturing – Client liaison – Confirming clients information on the system – Taking and placing of orders
on promise. Work on Syspro. Compile accurate, informative reporting. The post Call Centre Agent – Johannesburg
system Process membership amendments, i.e. client information, continuations Respond to customer queries timeously (TCF) Knowledge of The Protection of Personal Information Act (POPIA) and the ability to apply this in
system Process membership amendments, i.e. client information, continuations Respond to customer queries timeously (TCF) Knowledge of The Protection of Personal Information Act (POPIA) and the ability to apply this in
follow up of non completed jobcards by obtaining information as to reasons for non completion and expected escalate customer problems Ability to keep manager informed when needed but takes initiative to expedite Accurate
through to settlement stage
assessment activities, to support key deliverables and informed decision making, through the execution of predefined with guidelines and providing the necessary information to solve problems related to area of specialisation other
communication (telephonic and/or other) to keep clients informed on progress in resolving their complaints Creating
with changes and handle related queries Share information with customers to build their understanding of
with changes and handle related queries Share information with customers to build their understanding of