inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
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Typing Record keeping Operating switchboard Client services Data input and scanning of documents General office duties Handling petty cash Desired Skills: Customer service Verbal & Written communication Problem-solving
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
for a motorcycle enthusiast who has parts and service experience. This unique position is for a new and
handling the service intake (Service Advisor). It is essential that you have RECENT Parts Sales/Service Advisor
motorcycles
At least 3 years of RECENT Parts Sales/Service Advisor experience in a franchised dealership
based in Sandton requires the services of a call centre agent. Customer service Client liaison - telephone
experienced in order processing validation and customer services. Validate all customer purchase orders prior to driving excellence pre and post invoice customer service by responding to requests and queries in a timely professional manner. Working directly with Sales, Service Delivery, Finance, Purchasing and the warehouse productive sales relations to ensure quality of service to customers. Own all order related issues to the maintain aging on Ship not Billed Report. Customer Service (Post-Invoice) Respond to customer's requests promptly
greeting members and delivering exceptional customer service assistance.
Key Performance
greeting members and delivering exceptional customer service assistance.
Key Performance
company, having more than 26 years of offering our services within South Africa.
With further expansion
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem both oral and written
Applying customer service/care principles to all calls
Working with
professionally to customer queries Always adhere to the service level agreements Respond professionally to website resolve queries Liaise with brokers and medical service providers regarding queries Any other duties as Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At least 2 years' Always demonstrate an elevated level of customer service Ability to liaise with external parties Ability