Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
languages
through tracking and feedback.
responses, and feedback.
salon based at the bustling The Ridge Shopping centre in Radiokop is looking for hairdressers. An Important
Roodepoort, Johannesburg. Company Name: Town Square Centre. Beauty Therapist Required: Min 2 years experience
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
possible. You will be required to take service calls, communicate these to technicians, keep cleints depending on the workload. Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting
bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime
dentist's calendar.