Operations functions.
- Your role may change over time, depending on your performance, your needs and the
English
- Strong sense of ownership
- Excellent time management skills
- Pro-active and innovative
the department.
processes. Mentors the team and gives constant real-time support in terms of query resolution. • Builds and agreed quality assessment ratios and turn-around times • Improve customer satisfaction, experience and
ensure that Customer Experience is delivered all the time.
Main Responsibilities will include
ensure understanding. 3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked and
ensure understanding. 3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked and