objectives. Compliance Oversight: Ensure accurate and timely sales tax filings, documentation, and reconciliation customer portfolio, and efficiently prioritize your time. The reference number for this position is LJ58960
activities to ensure that the Contact Centre operating model improves the customer experience whilst delivering ensure understanding. 3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked and
activities to ensure that the Contact Centre operating model improves the customer experience whilst delivering ensure understanding. 3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked and
discipline to ensure tasks will be completed on time Operating independently and on own initiative within
discipline to ensure tasks will be completed on time Operating independently and on own initiative within
Compliance or QA related experience
Delegation: Assigning tasks to team members and ensuring timely completion. Conflict Resolution: Mediating and Resolve customer complaints and inquiries in a timely and efficient manner Analyse customer service trends
the department.
processes. Mentors the team and gives constant real-time support in terms of query resolution. • Builds and agreed quality assessment ratios and turn-around times • Improve customer satisfaction, experience and