automotive industry seeks for Customer Service Consultant to join their team Customer complaint and query handling handling and Customer case management. Building and maintaining relationships with the dealer network. and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
automotive industry seeks for Customer Service Consultant to join their team Customer complaint and query handling handling and Customer case management. Building and maintaining relationships with the dealer network. and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants handle related queries Share information with customers to build their understanding of products Create time Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 2 years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants handle related queries Share information with customers to build their understanding of products Create time Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 2 years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
client information, continuations Respond to customer queries timeously both telephonically and in writing company from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience promptly Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive SLA Incorporating the principles of Treating Customers Fairly (TCF) Knowledge of The Protection of Personal
client information, continuations Respond to customer queries timeously both telephonically and in writing company from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience promptly Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive SLA Incorporating the principles of Treating Customers Fairly (TCF) Knowledge of The Protection of Personal
prioritising customer-centric solutions and aiming to set higher standards in service and societal impact balance and sustainability. How you'll role As a Customer Support Specialist at this scaling startup, you you will play a vital role in handling customer interactions and financial transactions. This position position is ideal for individuals adept at customer service, focusing on financial management, issue resolution development. You will be responsible for managing customer inquiries, handling disputes, and enhancing your
all social media portals. Handle inquiries and customer concerns over the phone and via email. responsible campaigns and promotions aimed at this group of customers.