management; attention to detail; team management; customer focus; co-operation; action orientation and decision-making exceptional customer service. Provide accurate and timeous information to our customers. Monitor staff staff interactions with customers (quality, accuracy, attitude etc), providing coaching & counselling
levels of customer service. Endeavour to provide all customers with the best level of customer service with all internal an external stakeholders and customer equivalents; Responsible for the upkeep and quality quality of the knowledge base for the team; Ensure customer escalations are handled in a timely manner including are followed whilst maintaining high levels of customer service; Set high-quality standards and monitor
develop and implement service strategies to meet customers' needs and improve service quality. Additionally Additionally, monitor service metrics, analyse customer feedback and address any gaps or areas for improvement
Extensive knowledge of vehicle replacement parts. Customer service. To provide an exceptional level of service service to current and prospective customers relating to all parts being sold over the counter, online any other platform. The Salesman will assist the customer in understanding the Companies products and identify sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned
Extensive knowledge of vehicle replacement parts. Customer service. To provide an exceptional level of service service to current and prospective customers relating to all parts being sold over the counter, online any other platform. The Salesman will assist the customer in understanding the Companies products and identify sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned
Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant Matric At least 2 to 3 years experience in shipping Customer Services Orientation Excellent Communication and
Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant Matric At least 2 to 3 years experience in shipping Customer Services Orientation Excellent Communication and
Credit and criminal clear (essential) 2 years customer service experience within a contact centre is
Credit and criminal clear (essential) 2 years customer service experience within a contact centre is
and weekly targets are met Respond to escalated customer issues from Agents Continually evaluate agent improve team operations, efficiency and service to customers and clients. Provide statistical and performance