their families financial futures to them. The role calls for formal in-house training, the completion of
their families financial futures to them. The role calls for formal in-house training, the completion of
their families financial futures to them. The role calls for formal in-house training, the completion of
their families financial futures to them. The role calls for formal in-house training, the completion of
be considered. •The ability to manage incoming calls and emails and re-route enquiries to the relevant
be considered. •The ability to manage incoming calls and emails and re-route enquiries to the relevant
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective
Demonstrated empathy, patience, and a customer-centred perspective to offer exceptional service Ability
Responsibilities & Tasks Managing incoming calls and customer service enquiries Capture Customer