Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
service calls within the banking sector.
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
communicate fluently in English and Afrikaans • 1 year call centre or customer service experience Key Competencies:
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer