customer equivalents; Responsible for the upkeep and quality of the knowledge base for the team; Ensure customer maintaining high levels of customer service; Set high-quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods; Quality Assurance of Incident Management by spot checking
strategies to meet customers' needs and improve service quality. Additionally, monitor service metrics, analyse
punctuality are essential
- Strong attention to quality control and time management
- Effective persuasion
stakeholders/clients
experiences consistent with our key performance metrics, quality standards and customer experience program. Perform experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
experiences consistent with our key performance metrics, quality standards and customer experience program. Perform experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
experiences consistent with our key performance metrics, quality standards and customer experience program. Perform experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
experiences consistent with our key performance metrics, quality standards and customer experience program. Perform experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
needs with helpful solutions, delivering a high-quality service
customers. Monitor staff interactions with customers (quality, accuracy, attitude etc), providing coaching &