and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong motivate a team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong motivate a team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell additional minimise returns. Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first the products working over either voice or video call, live chat, email or text message. Obtain and note our customers the best care by making appropriate call transfers. Ensure that the majority of Lexie users
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
possible. You will be required to take service calls, communicate these to technicians, keep cleints depending on the workload. Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting
working in a telephone or e-mail-based contact centre. Great attention to detail. The post Customer Service
the Estimate goes to client via email and phone call, go ahead is received within one hour of booking workflow and schedule between departments.
incoming calls related to account queries with professionalism, escalate or transfer calls to relevant
incoming calls related to account queries with professionalism, escalate or transfer calls to relevant