gathering and researching information; assembling and forwarding information; verifying customer's understanding understanding of information and answer • Meet with external parties (DD/IFA) when the need arises • Assist with the organisation's services and product information when requested • Processing administrative requests
system Process membership amendments, i.e. client information, continuations Respond to customer queries timeously (TCF) Knowledge of The Protection of Personal Information Act (POPIA) and the ability to apply this in
system Process membership amendments, i.e. client information, continuations Respond to customer queries timeously (TCF) Knowledge of The Protection of Personal Information Act (POPIA) and the ability to apply this in
follow up of non completed jobcards by obtaining information as to reasons for non completion and expected escalate customer problems Ability to keep manager informed when needed but takes initiative to expedite Accurate
/>Log incoming service calls with all required information (date, time, customer name, contact name, telephone />Ensure that when calls are logged off that all information is documented (date, time, call number, repairs
through to settlement stage
with changes and handle related queries Share information with customers to build their understanding of
with changes and handle related queries Share information with customers to build their understanding of
them throughout the service process. Providing information about services, pricing, and timelines in a clear
service providers in the industry to obtain information on new clients and projects
Advise customers