hold their own, to join a prominent South African Car Rental Company at their Sandton Branch. You'll
extensively with customers. Previous experience in Car Rental is preferred, but it is essential that you
/>Â
Non â Negotiable Job Requirements
Matric Certificate or Equivalent
Must have at least 2 years of Counter Sales/Internal Sales and Customer Service experience.
A
information
Must have experience within the Tele-sales environment
Experience &
experience
Good reading abilities as some roles require scripted questions
Flexible and adaptable
Call Centre based in Sandton requires the services of a call centre agent. Customer service Client liaison liaison - telephone and email Providing feedback to management Must have an excellent command of the English
their next hampers are dispatched. Updating the sales system with arrangements made. Other ad hoc calls
their next hampers are dispatched. Updating the sales system with arrangements made. Other ad hoc calls
Service team, the primary focus of your role is to provide relationship management service, active case management financial advisors • Active case/pipeline management • Provide first time resolution where appropriate, alternatively with monthly close off co-ordination (which may require after hours and weekend work) • Assist with service inquiries, service requests and complaints • Providing customers with the organisation's services and Adhere to contact centre schedules and protocols • Provide first time client contact resolution where possible
Service team, the primary focus of your role is to provide relationship management service, active case management financial advisors • Active case/pipeline management • Provide first time resolution where appropriate, alternatively with monthly close off co-ordination (which may require after hours and weekend work) • Assist with service inquiries, service requests and complaints • Providing customers with the organisation's services and Adhere to contact centre schedules and protocols • Provide first time client contact resolution where possible
Requirements:
templates to achieve better customer outcomes. • Provide insight on customer feedback from complaints, escalations working with client and/or intermediary service providers. Your knowledge: • Sound knowledge of Business identify problem areas where business redesign is required • Passion for excellence Technical Skills: • Excellent