any damage. Promote and upsell additional services and inform customers about promotions. Maintain accurate inquiries. Matric. 2 Years experience in customer service or sales, preferably in car rentals. Strong communication
issues to supervisors. Provide product and service information to customers Matric Must have Call centre
issues to supervisors. Provide product and service information to customers Matric Must have Call centre
customer satisfaction
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings and recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain and improve the quality for professional development and career growth. Supportive and inclusive work environment. Market Related
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings and recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain and improve the quality for professional development and career growth. Supportive and inclusive work environment. Market Related
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant the SLA requirements. Address general product information enquiries timeously and accurately. Update customer Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history,
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant the SLA requirements. Address general product information enquiries timeously and accurately. Update customer Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history,
authorise purchases and invoices for Passenger Services, Crew and Technical;
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
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