Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant clients, correct as required and sign. Action account / demurrage queries timeously where required. Communication least 2 to 3 years experience in shipping Customer Services Orientation Excellent Communication and Interpersonal
career opportunity for a dynamic and Central Key Accounts Manager to provide administrative and analytical Key Accounts Team. Purpose of the Job: To act as centralised liaison with clients and Key Account Managers Managers (KAMs) in respect of all client accounts. Acquire a thorough understanding of Client administrative between KAMs and internal teams. Resolve client account queries and provide the KAMs with the required forecasts to KAMs. Monitor centrally all client base account statuses and schedule client stock takes for KAMs
career opportunity for a dynamic and Central Key Accounts Manager to provide administrative and analytical Key Accounts Team. Purpose of the Job: To act as centralised liaison with clients and Key Account Managers Managers (KAMs) in respect of all client accounts. Acquire a thorough understanding of Client administrative between KAMs and internal teams. Resolve client account queries and provide the KAMs with the required forecasts to KAMs. Monitor centrally all client base account statuses and schedule client stock takes for KAMs
queries Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal independently and in a team Admin orientated Attention to detail Deadline driven Customer service orientation and
queries Minimum Requirements : Matric Previous customer service/telephone experience Competencies : Interpersonal independently and in a team Admin orientated Attention to detail Deadline driven Customer service orientation and
implement service strategies to meet customers' needs and improve service quality. Additionally, monitor service contatctble refrences Must be able to manage staff, admin, workshop and Service advisors Deal with clients
enthusiastic and energetic person with excellent customer service skills to join their team. Your duties will
Service Advisor duties
Good computer (DMS) and admin skills
Fully bilingual (English & Afrikaans)
team environment that emphasizes excellent customer service and a proactive approach. Member Experience: to welcome desk staff, covering procedures, customer service protocols, and emergency response. Administrative Collaborate with departments such as security, admin, facilities, and HR to ensure seamless member, staff skills with a focus on team development and customer service excellence. Must have strong computer skills spoken and must carry a deep understanding of customer service standards. Matric and a post graduate degree
of existing clients and accounts
Always offer first class customer service
Providing a variety
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Requirements:
Customer service orientation with a passion for exceeding expectations
skills in English, Dutch and German.
Customer service experience required.
advantageous Key Performance Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment timeously •Create status report for Customer Service or Key Account Managers •Assist with resolution of of Debtors queries •Ensure clients, Customer Service, Key Account Managers are updated with regards to events •Manage estimates and advice Customer Service or Key Account Managers of deviations •Report directly