You'll work closely with members of the various back-office teams to resolve a process or activity. Duties complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client within our Client Operations division at our Head office in Sandton, Johannesburg. You'll report to our • You must have a minimum of 2 years in the call centre and administration industry • You must have experience clients/brokers/IFA's Your Knowledge and skills: • MS Office and PC literate • Team Player • Customer Champion
customer service or payroll support and have call centre or finance industry experience. Knowledge of payroll and compliance will be an advantage. This office will be based in Westlake Business Park, Cape Town Hybrid position but attendance at the Lakeside offices will be necessary 3 days a week once fully trained trained so own transport will be preferred. Office hours Monday – Friday 9am - 6pm ( to match UK working Queries and compliance duties Inbound and outbound calls to contractors and agencies Managing customer accounts
customer service or payroll support and have call centre or finance industry experience. Knowledge of payroll and compliance will be an advantage. This office will be based in Westlake Business Park, Cape Town Hybrid position but attendance at the Lakeside offices will be necessary 3 days a week once fully trained trained so own transport will be preferred. Office hours Monday – Friday 9am - 6pm ( to match UK working Queries and compliance duties Inbound and outbound calls to contractors and agencies Managing customer accounts
part of our organization, specializing in outbound call center operations. Our primary responsibility is arrangements. Updating banking details on the system. Calling clients before their next hampers are dispatched sales system with arrangements made. Other ad hoc calls and duties related to Client Accounts Have a 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service role is preferred be commission based only and is linked to every call you make. The expected salary is between R17 500
part of our organization, specializing in outbound call center operations. Our primary responsibility is arrangements. Updating banking details on the system. Calling clients before their next hampers are dispatched sales system with arrangements made. Other ad hoc calls and duties related to Client Accounts Have a 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service role is preferred be commission based only and is linked to every call you make. The expected salary is between R17 500
our dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located located in Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer Organizational and multitasking abilities Experience in a call center or customer service role is a plus
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will