handling of complaints • Answering/responding to inbound contact from customers professionally and responding administrative requests raised by customers • Rooting inbound client contacts to the appropriate resources when complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
Working hours: Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working months) to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Areas, Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell minimise returns. Customer Support Answer any inbound calls and assist as far as possible. Maintain a high
You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS Minimum 3 balances quality, timeliness and productivity standards Self-discipline Result orientation Adaptability You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS Minimum 3
You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS Minimum 3 balances quality, timeliness and productivity standards Self-discipline Result orientation Adaptability You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS Minimum 3
You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS English language balances quality, timeliness and productivity standards Self-discipline Result orientation Adaptability You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS English language
You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS English language balances quality, timeliness and productivity standards Self-discipline Result orientation Adaptability You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS English language
day-to-day administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day entry and typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated
day-to-day administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day entry and typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated
Position:
Ensuring established quality standards through continuous evaluation and reporting of compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development languages
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment consistent with our key performance metrics, quality standards and customer experience program. Perform other operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment consistent with our key performance metrics, quality standards and customer experience program. Perform other