complaints and action taken Adhere to contact centre schedules and protocols Provide first time client beneficial You must have a minimum of 2 years in the call centre and administration industry You must have experience
Responsibilities & Requirements
Manage bookings and amendments.
Provide airline quotes.
Resolve queries.
be fluent in German
Customer Services experience.
Possess strong analytical skills.
Have good communication skills.
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
customers
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective upgrade testing as required. • Assist the Sales Consultant with VeriClaim demonstrations as needed. • Maintaining
effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
complaints and action taken Adhere to contact centre schedules and protocols Provide first time client beneficial You must have a minimum of 2 years in the call centre and administration industry You must have experience
seeking Afrikaans speaking Incident Management Consultants who specialise in Plumbing Claims and are willing
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