documentation, operations manual), adhere to reliable processes for application onboarding (authentication and Incident and Request Management (ITSM NEXT) ITIL processes knowledge Any additional responsibilities assigned
solutions to improve the support of (new) business processes. Executing the required changes through configuration User manuals and conducting training to business process owners. Planning of go live milestones, planning
solution/technology segment serving multiple cross-functional processes. Drive cross-functional alignment with other functional
modules Understand interfaces, IDOC and RFC's processing. Handling Tickets and Tasks with the responsibility
higher) or React Experience with ITIL Operation processes (Incident, Problem, Changement) Profound knowledge
deadlines. Ability to understand and document processes in detail. ADVANTAGEOUS TECHNICAL SKILLS Excellent
Expert ESSENTIAL SKILLS Understanding of PIC Processes Windows client operating systems configuration