application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively within budget, liaising with landlords/property agents, reviewing lease agreements, etc. Assist with office
Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
Continuously work on the Age Analysis to reduce debtors. Call customers for outstanding debt. Keep record of all managing accounts for handover to the collection agents. Resolving customer queries Liaising with sales Compiling and filing of customer documents. Taking calls from customers, dealing with queries and complaints
management functions of a super regional shopping centre. This includes managing the operational teams, years in a regional or super regional shopping centre as Operations manager Experience with the implementation application as unsuccessful For any enquiries, please call 012 346 1950 R850 000 - R950 000
management functions of a super regional shopping centre. This includes managing the operational teams, years in a regional or super regional shopping centre as Operations manager Experience with the implementation application as unsuccessful For any enquiries, please call 012 346 1950 R850 000 - R950 000
civil, criminal and labour related matters in a call centre environment. May be required to work flexi hours (written and oral); Must be able to function in a call centre environment. Experience and Qualifications Matric
of Africa Manager. Purpose of the Role: Africa Agent performance and relationship management, Identifying Responsibilities: Africa Agent Network Management: Facilitate the signing up of additional agents where necessary necessary. Cultivate strong relationships with agents by fostering trust and cooperation. Define relevant KPIs performance African agents. Set up a system to regularly evaluate the performance of African agents. Have regular African agents to foster continuous improvement. Facilitate dispute resolution between agents and the
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Team The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry service productivity and performance in the contact centre through the achievement of agreed quality assessment